Privacy Policy

Privacy Policy

Effective Date: August 21, 2025

Mama Wren Acupuncture (New Channel Wellness LLC) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We may collect the following types of information when you visit our website, schedule an appointment, or contact us:

• Personal Information: Name, phone number, email address, mailing address, date of birth, and any other information you provide through our forms.
• Health Information: If you submit health-related details through online intake forms or messages, this may be considered Protected Health Information (PHI) under HIPAA.
• Payment Information: If you pay for services online, we collect necessary billing details (processed through secure third-party payment processors).
• Technical Information: IP address, browser type, and usage data collected through cookies or similar technologies to improve our website functionality.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments.
• Provide acupuncture and related healthcare services.
• Communicate with you regarding your treatment or inquiries.
• Process payments for services.
• Send occasional updates, newsletters, or promotional materials (only if you opt-in).
• Comply with legal, regulatory, and professional obligations.

3. HIPAA & Health Information

If you are a patient, your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We do not share your Protected Health Information (PHI) without your consent, except as required by law or for treatment, payment, or healthcare operations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only with:

• Service Providers: Third-party vendors who assist with website hosting, email communication, or payment processing (all under confidentiality agreements).
• Legal Requirements: When required by law, court order, or government authority.

5. Cookies & Tracking

Our website may use cookies or similar technologies to enhance user experience, track analytics, and improve functionality. You can disable cookies in your browser settings if you prefer.

6. Your Privacy Rights

As a resident of North Carolina and under applicable U.S. privacy laws, you have the right to:

• Access, update, or correct your personal information.
• Request deletion of your personal information, subject to legal and medical record retention requirements.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at info@mamawrenacu.com or 919-880-7731.

7. Data Sharing

We implement appropriate technical, administrative, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

9. Children’s Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Mama Wren Acupuncture

Email: info@mamawrenacu.com

Phone: 919-880-7731

Address: 800 Pinner Weald Way Ste 102, Cary, NC 27513